28 day cooling off period
If an item isn't the perfect match and you would like to return an item please notify us within 14 days of your order being delivered*. You then have a further 14 days to return the item back to us in the original condition and packaging. This gives you a maximum of 28 days in total to return an item.
You can contact us by completing the form on our Contact Us page or clicking 'Returns' from the bottom menu. Alternatively, you can notify a member of our Customer Care team on 01423557799.
Please note that we are unable to accept returns for the following unless they are damaged or faulty:
- Perishable items.
- Unsealed items with a protective seal due to health protection or hygiene reasons.
- Items which are personalised or customised to your specifications.
Please note, this does not affect your statutory rights.
Where do I send returns?
Once our Customer Care team have been notified, please arrange postage to:
99 Craster Street,
Sutton in Ashfield. Nottingham NG17 5AG
Unfortunately, we're unable to cover the costs of returning your items and cannot be liable for any damages incurred during transit. Please ensure they are properly secured and packaged and we'd recommend sending all returns via a recorded delivery service.
How long will it take to process my refund?
We aim to process your refund within 24 hours of receiving the good, however it can take up to 30 days to receive the refund via the original payment method.
Once you've cancelled the contract, you have a legal 'duty of care' to keep the items in a good condition and return them at your expense. We are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of goods supplied which may be 100%, if the loss is the result of unnecessary handling of the goods by you.
In accordance with the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we will refund you the full amount paid for the items returned within 14 days of receipt of the notice of cancellation.
(*) The date on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.